How can I close my Hong Kong HSBC account? Please call our customer hotline in case you have difficulties at an overseas branch or there is no branch in your residing country. These documents will be sent back to HSBC Hong Kong where we'll follow up. Our overseas HSBC branch staff will check and make a copy of your original ID and witness your signatures on the customer instructions. If you forgot your signature specimen or want to update your identification, you can download the Customer Information Sheet for Requesting Personal Account Document Authentication at HSBC Overseas Branch via HSBC public website and follow the instructions accordingly. Ensure the information you provide is complete and accurate, and your signature matches the one we have in our record. If you can't make the changes via automated channels (ie online banking or mobile banking platforms), you can mail-in the Change of Address and/or Customer Information Instruction Form (for Personal Customer). customer hotline (with phone banking PIN) HSBC Online Banking (with security code generated from your security device or HSBC HK Mobile Banking app) You can update your personal information by: How can I change my personal information if I'm overseas?
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